pk50 Privacy Policy

1. Introduction

pk50 ("we", "us", "our") operates the online betting and gaming platform accessible at pk50.org. This Privacy Policy governs the collection, processing, storage, and disclosure of personal data relating to individuals ("you", "your", "User") who access, register on, or interact with pk50 and its associated services.

By registering an account on pk50, making a deposit, or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use pk50's services.

This Privacy Policy should be read in conjunction with our Terms & Conditions. Capitalised terms not defined in this policy have the meanings given to them in the Terms & Conditions.

2. Data We Collect

pk50 collects personal data through various means during your interaction with the platform. The categories of personal data we collect include:

• Registration Data: Full name, date of birth, residential address, email address, and mobile phone number provided at the time of account registration;
• Identity Verification (KYC) Data: Copies of government-issued identification documents (such as CNIC or passport), proof of address, and any additional documentation required to fulfil our legal identity verification obligations;
• Financial Data: Payment method details (such as JazzCash or Easypaisa wallet numbers, bank account references), deposit and withdrawal transaction records, and account balance history. pk50 does not store full payment card numbers; card data is processed by certified third-party payment processors;
• Transactional Data: Records of all bets placed, games played, casino sessions, and associated stake and outcome data;
• Device and Technical Data: IP address, device type, operating system, browser type, session timestamps, and geolocation data (at city or region level) collected automatically when you access pk50;
• Communications Data: Records of communications between you and pk50's customer support team, including live chat transcripts and support email exchanges;
• Behavioural Data: Gameplay patterns, betting frequency, session duration, and responsible gaming tool usage, which may be used to identify signs of problem gambling behaviour and trigger proactive support outreach.

3. How We Use Your Data

pk50 uses the personal data we collect for the following purposes:

• Account Management: Creating, maintaining, and administering your pk50 account, verifying your identity, and processing your transactions;
• Service Delivery: Providing betting, casino, and gaming services; processing deposits and withdrawals; and displaying personalised account information;
• Legal and Regulatory Compliance: Fulfilling our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming regulations, including age verification;
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, and abuse of promotional offers;
• Responsible Gaming: Monitoring betting and gaming behaviour to identify potential problem gambling indicators and, where appropriate, initiating contact to offer support or activate account restrictions;
• Customer Support: Responding to account queries, complaints, and technical issues submitted via live chat or email;
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the pk50 platform, enhance the user experience, and optimise performance for Pakistani mobile users;
• Marketing Communications: Sending promotional communications, bonus offers, and platform updates to users who have opted in to receive such communications. You may opt out at any time by contacting support.

4. Legal Basis for Processing

pk50 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions, including account management and payment processing;
• Legal Obligation: Processing required to comply with applicable AML, KYC, and regulatory obligations, including identity verification and transaction monitoring;
• Legitimate Interests: Processing undertaken in the pursuit of pk50's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights;
• Consent: Processing for marketing communications, where your prior consent has been obtained. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

pk50 does not sell your personal data to third parties. We may share your personal data in the following limited circumstances:

• Payment Service Providers: Personal and financial data is shared with certified payment processors (including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and card processing providers) strictly as necessary to process deposits and withdrawals;
• Identity Verification Providers: KYC and identity verification data may be processed by authorised third-party verification service providers under strict data processing agreements;
• Game and Software Providers: Where games are provided by third-party software vendors, relevant gameplay data may be shared with those providers under data processing agreements consistent with this policy;
• Regulatory and Law Enforcement Authorities: pk50 may be required to disclose personal data to regulatory authorities, law enforcement agencies, or competent courts pursuant to a lawful order, subpoena, or applicable legal obligation;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of pk50's business, user data may be transferred to the relevant acquiring entity, subject to the same data protection standards described in this policy.

All third parties with whom pk50 shares personal data are required to handle such data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond that for which it was shared.

6. Cookies and Tracking Technologies

pk50 uses cookies and similar tracking technologies to enhance the platform experience and gather analytical information. The categories of cookies used on pk50 include:

• Essential Cookies: Strictly necessary for the platform to function, including session authentication, load balancing, and security tokens. These cookies cannot be disabled;
• Analytical Cookies: Used to collect aggregated information about how users interact with pk50, including pages visited, session duration, and navigation paths. This data is used solely to improve platform performance;
• Functional Cookies: Used to remember your preferences, such as language settings and display preferences, to provide a more personalised experience;
• Marketing Cookies: Where you have consented, these cookies enable pk50 to display relevant promotional content. You may withdraw consent at any time.

You can control and manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the pk50 platform.

7. Data Retention

pk50 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC Data: Retained for a minimum of five (5) years following account closure, in compliance with applicable AML and financial records retention obligations;
• Transactional Records: Retained for a minimum of five (5) years following the relevant transaction, for audit, compliance, and dispute resolution purposes;
• Support Communications: Retained for a minimum of three (3) years following the resolution of the relevant support interaction;
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it will be deleted or anonymised within a reasonable period.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised in accordance with industry-standard data disposal procedures.

8. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by pk50:

• Right of Access: You may request a copy of the personal data pk50 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pk50's legal retention obligations;
• Right to Restriction: You may request restriction of processing in certain circumstances, including while the accuracy of your data is being contested;
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes;
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that your personal data be provided in a structured, commonly used, machine-readable format.

To exercise any of the above rights, please contact pk50 support via live chat or email at [email protected]. pk50 will respond to all verifiable data rights requests within a reasonable timeframe in accordance with applicable law.

9. Data Security

pk50 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pk50 servers;
• Encrypted storage of sensitive personal data at rest;
• Strict access controls limiting access to personal data to authorised pk50 personnel on a need-to-know basis;
• Automated intrusion detection and fraud monitoring systems;
• Regular security audits and penetration testing of the pk50 platform infrastructure.

While pk50 takes all reasonable precautions to protect your data, no internet transmission or digital storage system is completely secure. You are encouraged to use a strong, unique password for your pk50 account and to enable two-factor authentication where available.

10. Children and Minors

pk50's services are strictly intended for adults aged 18 years and above. pk50 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

Parents and guardians are encouraged to use parental control tools and to monitor online activity to prevent underage access to gambling platforms.

11. Third-Party Links

The pk50 platform does not contain links to external third-party websites. In the event that any third-party content or services are accessed through the pk50 platform, pk50 is not responsible for the privacy practices or data handling procedures of such third parties. Users are encouraged to review the privacy policies of any third-party services they interact with independently.

12. Policy Updates

pk50 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Material changes to this policy will be communicated to registered users via email notification or on-platform notice prior to the changes taking effect.

Continued use of pk50 following notification of any update to this Privacy Policy constitutes acceptance of the revised terms. The "Last Updated" date at the top of this policy reflects the date of the most recent revision.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way pk50 handles your personal data, please contact our data protection team through the following channels:

• Live Chat: Available 24/7 directly on the pk50 platform
• Email: [email protected]

pk50 is committed to addressing all privacy-related enquiries promptly and transparently. For urgent matters — including suspected data breaches or unauthorised account access — live chat is recommended.